Company: Deloitte Support Services India Private Limited
Role Overview
If you're a quick learner who enjoys customer interactions and delivering top-tier support, this role could be a great fit. You'll respond to practitioner inquiries, offer guidance on engagement setup processes, and support advisory teams across the country with WBS creation.
Work You’ll Do
- Process assigned WBS creation requests and validate all required criteria
- Coordinate with Finance and other teams for necessary approvals
- Update daily status reports accurately
- Handle data entry under pressure while managing workload priorities
- Engage with various teams across all levels of the organization
Requirements
- Graduate in any discipline (BA/B.Com/BSc)
- 6 months to 2 years of experience in backend operations or international client support
- Ability to thrive in a fast-paced environment and meet quality and timeline expectations
Work Location & Shift
- Location: Hyderabad office
- Model: Hybrid (minimum two days per week from office)
- Shift: 2 PM to 11 PM, Monday to Friday
Required Professional Skills
- Excellent written and verbal communication skills
- Strong attention to detail and time management
- Effective listening and comprehension abilities
- Good problem-solving, analytical, and negotiation skills
- Team coordination—both virtually and in person
Required Technical Skills
- Quick adaptability to tools like CRM, SAP, Salesforce, Jupiter, or Paradigm
- Proficiency in Microsoft Office (Word, Excel, Outlook)