Technical Support Engineer
Company: Razorpay
Location: India
Type: Full-Time
About Razorpay
Founded in 2014, Razorpay is a leading digital payments and banking platform for businesses in India. From simplifying payments to offering business banking and lending services, Razorpay serves lakhs of businesses with cutting-edge financial solutions.
Role Overview
Work closely with developers and clients to support post-integration technical issues. Help merchants resolve their queries and ensure smooth usage of Razorpay’s products.
Key Responsibilities
- Handle technical queries on Razorpay APIs, plugins, and tools.
- Support clients and communicate solutions clearly.
- Troubleshoot issues and report bugs to engineering teams.
- Document and update tickets using CRM tools.
- Provide in-depth product guidance and support to merchants.
Qualifications
- B.Tech/M.Tech with internship experience.
- Strong analytical and problem-solving skills.
- Knowledge of frontend and backend technologies like HTML, JS, Java, Python, etc.
- Good communication skills and ability to simplify technical content.
Note: Razorpay is an equal opportunity employer and welcomes applicants from all backgrounds.
APPLY HERE