Company Name: Cencora
Role: Trainee Tier I IT Engineer
Location: India
Experience: Fresher / Entry-Level
About the Role:
- This trainee role focuses on providing first-level IT support, resolving technical issues, and learning enterprise IT processes while working closely with senior support and infrastructure teams.
Job Description:
- Provide Tier I technical support for hardware, software, and system issues.
- Handle service requests, incidents, and basic troubleshooting.
- Assist with user account management and system access requests.
- Document incidents, solutions, and standard operating procedures.
- Escalate complex issues to higher-level support teams when required.
Skills Required:
- Bachelor’s degree in Computer Science, IT, or a related field.
- Basic understanding of operating systems, networking, and IT fundamentals.
- Strong problem-solving and communication skills.
- Customer-focused mindset and willingness to learn.
- Ability to work in shifts if required.
How to Apply:
- Open the official Cencora job link below.
- Review the role details and eligibility criteria.
- Prepare an updated resume highlighting IT fundamentals.
- Submit your application online.
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