Company Name: eClerx
Role: Analyst – Outbound Voice (Technical Support)
Location: Chandigarh, India
Experience: Fresher / Early Career
About the Job:
- Make outbound calls to customers who reported technical issues.
- Diagnose problems and guide customers through troubleshooting steps.
- Use tools and resources to resolve issues efficiently.
- Ensure customer satisfaction through follow-ups and clear communication.
Job Description:
- Listen carefully to customer concerns and identify root causes.
- Provide step-by-step instructions to resolve technical problems.
- Document interactions and resolutions accurately.
- Escalate unresolved issues to relevant teams when required.
- Follow company policies and quality standards.
Skills Required:
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Calm and patient approach to customer handling.
- Basic technical aptitude and willingness to learn.
- Customer service or technical support experience is a plus.
Education:
- Bachelor’s degree in any discipline is preferred.
How to Apply:
- Open the application link below.
- Review the job details carefully.
- Prepare your updated resume.
- Submit your application online.
Apply Here: Click here
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