Company Name: Wipro Limited
Role: Associate
Location: India (location as per official job posting)
Job Type: Full Time
About the Job:
- Provide technical and process support as part of a service delivery team.
- Handle client requests and resolve issues within defined SLAs.
- Work with standard processes and tools to ensure quality and compliance.
- Support team objectives by meeting productivity and performance goals.
Job Description:
- Receive and respond to incoming help requests from clients via calls or emails.
- Record and track query resolution details accurately.
- Follow standard procedures to diagnose and troubleshoot issues.
- Document solutions and update internal knowledge bases.
- Escalate unresolved issues to team leads when necessary.
- Ensure customer interactions are professional and courteous.
Skills Required:
- Good communication skills (verbal and written).
- Basic computer skills including MS Office (Word, Excel).
- Ability to multitask and manage workloads.
- Customer service mindset and problem-solving ability.
- Attention to detail and documentation accuracy.
Eligibility:
- Graduates in any discipline (specific degree and batch eligibility as per official job posting).
- Eligibility criteria and academic requirements as given on the Wipro careers portal.
- Freshers and early-career professionals can apply, subject to official JD details.
How to Apply:
- Open the Wipro job link below.
- Review the full job responsibilities and eligibility criteria.
- Fill in the application form accurately.
- Upload your updated resume.
- Submit and wait for further communication from the Wipro recruitment team.
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