Company Name: Zoho Corporation
Role: Technical Support Engineer
Location: Chennai, Salem, Coimbatore, Tirunelveli, Madurai
Experience: Fresher / Early Career
Job Type: Full Time
About the Job:
- Be the first point of contact for Zoho customers.
- Provide technical assistance for Zoho products.
- Work closely with engineering and technical teams.
- Ensure high customer satisfaction and issue resolution.
- Support global customers through voice-based communication.
Job Description:
- Provide voice-based support to international and domestic customers.
- Handle inbound and outbound technical support calls.
- Build strong customer rapport with clear and confident communication.
- Focus on first-time resolution and customer satisfaction.
- Engage with technical teams to resolve issues faster.
- Work with technical content teams to improve help modules.
- Document issues, solutions, and customer interactions.
- Willingness to work night shifts.
Skills Required:
- Strong verbal communication skills.
- Good technical aptitude and problem-solving ability.
- Customer-focused mindset.
- Ability to explain technical concepts clearly.
- Basic understanding of software, applications, or IT systems.
- Good listening and troubleshooting skills.
Eligibility:
- Any graduate or relevant technical degree.
- Freshers and early-career candidates are eligible.
- Good English communication skills.
- Willingness to work night shifts.
- Willingness to work from the mentioned locations.
How to Apply:
- Open the Zoho job link below.
- Click on “I’m interested”.
- Fill in all required details.
- Upload your updated resume.
- Submit the application form.
Apply Here: Click here
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