Company Details
| Company | Concentrix |
| Role | Analyst – Real Time Management |
| Location | India |
| Experience | Fresher / Entry Level |
| Qualification | Graduate (Any Discipline) |
| Job Type | Full Time |
About the Role:
- Monitor real-time service levels and queue performance.
- Track agent adherence and staffing capacity.
- Analyze contact-center performance metrics.
- Communicate workload changes to operations teams.
- Support routing and workforce adjustments.
- Prepare daily and ad-hoc performance reports.
- Assist WFM teams in operational decisions.
- Resolve real-time escalations and requests.
Skills Required:
- Advanced MS Excel and reporting skills.
- Analytical and data interpretation ability.
- Workforce management concepts.
- Contact-center metrics (SLA, occupancy, shrinkage).
- Communication and coordination skills.
- Attention to detail and multitasking.
Eligibility:
- Graduate in any discipline.
- Freshers eligible.
- Strong analytical mindset.
- Interest in operations/WFM analytics.
Why Join Concentrix:
- Global customer-experience company.
- Operations analytics & WFM domain.
- Enterprise contact-center exposure.
- Career growth in analytics/operations.
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