Company Details
| Company Name | Accenture |
| Role | Customer Service Associate |
| Location | Bengaluru, Karnataka, India |
| Experience | 0–3 Years (Freshers & Early Career) |
| Qualification | Bachelor’s Degree (Any Stream) |
| Job Type | Full Time, On-Site |
About the Role:
- Receive and manage inbound customer interactions via calls, email, or chat.
- Provide navigational support on self-service portals and customer queries.
- Perform security verification and follow company policies in interactions.
- Place outbound calls when required to follow up or resolve issues.
- Maintain high call and data quality standards while meeting performance targets.
- Update process repositories like knowledge base and SharePoint with current information.
- Handle HR-related queries including recruitment support, payroll records, timesheets, and grievance management.
- Work in rotational shifts as per business needs.
Skills Required:
- Strong verbal and written communication skills.
- Good typing speed and attention to detail.
- Ability to use customer service tools such as ticket tracking and ERP systems.
- Proficient in Microsoft Office and basic IT tools.
- Ability to learn quickly and handle multiple tasks efficiently.
Eligibility:
- Any graduate from a government-recognized university.
- Fresh graduates and candidates with up to 3 years of experience are welcome.
- Prior experience in international BPO or customer service is an advantage but not mandatory.
About the Company:
Accenture is a global professional services company with leading capabilities in strategy, consulting, digital, technology, and operations. It leverages cutting-edge technologies and industry expertise to help clients transform and innovate in a rapidly changing world.
Why Join Accenture:
- Learn and grow within a global company with diverse teams and projects.
- Develop customer service and operational excellence skills.
- Opportunity to work on international processes and tools.
- Structured learning and career progression paths.
- Collaborative and inclusive work culture.
How to Apply:
- Visit the official Accenture careers page via the link below.
- Create or log in to your candidate profile.
- Fill in your personal and professional details accurately.
- Upload your updated resume and submit your application.
Apply Here: Click here
Join WhatsApp group – Click here