Company Details
| Company Name | Osmos |
| Role | Tech Support Intern |
| Location | Pune, India |
| Job Type | Internship |
| Experience | 0–1 Years (Freshers Eligible) |
About the Role:
- Provide L1 technical support via tickets, email, and chat.
- Debug issues using logs, dashboards, and internal tools.
- Assist with Python scripts for validations and checks.
- Monitor platform health and report anomalies.
- Document issues and solutions in knowledge base.
- Escalate issues to L2/L3 teams with clear observations.
- Collaborate with engineering, QA, and customer success teams.
Skills Required:
- Basic Python knowledge (projects or coursework).
- Understanding of Linux commands.
- Familiarity with APIs and networking basics.
- Strong problem-solving and debugging mindset.
- Clear technical communication skills.
- Ability to work in fast-paced environments.
Eligibility:
- 0–1 years experience (freshers welcome).
- Interest in technical support or SaaS systems.
- Basic programming or scripting exposure preferred.
- Willingness to learn and take ownership.
Why Join Osmos:
- AI-driven retail tech startup founded by ex-Amazon experts.
- Hands-on exposure to SaaS platforms and real production issues.
- Fast learning and high-impact environment.
- Direct collaboration with product and engineering teams.
- Startup culture with autonomy and growth opportunities.
How to Apply:
- Open the official Osmos job link below.
- Fill in the application details.
- Submit your resume.
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