Company Details
| Company | Cognizant |
| Role | TL-CX Backoffice Helpdesk |
| Location | Coimbatore, India |
| Job Type | Full Time |
Cognizant is a global IT services and consulting company providing digital, technology, and AI-driven solutions to businesses worldwide.
About the Role:
As a Backoffice Helpdesk Specialist, you will provide customer support, resolve technical issues, and ensure smooth operations in a fast-paced environment.
- Provide customer support and issue resolution.
- Collaborate with cross-functional teams.
- Manage helpdesk operations efficiently.
- Ensure high-quality customer interactions.
Key Responsibilities:
- Address customer queries and resolve issues.
- Provide clear communication and guidance.
- Manage multiple tasks and priorities.
- Maintain records of customer interactions.
- Analyze feedback and suggest improvements.
- Support training and onboarding activities.
- Monitor helpdesk performance metrics.
- Ensure compliance with company policies.
- Stay updated with industry trends.
Skills Required:
- Strong English communication skills.
- Problem-solving and analytical abilities.
- Ability to handle multiple tasks.
- Customer service mindset.
- Organizational and time management skills.
Preferred Skills:
- Experience in helpdesk or backoffice roles.
- Knowledge of hi-tech domain.
- Ability to work in rotational shifts.
Eligibility Criteria:
- Graduate in any relevant field.
- Experience in helpdesk or customer support preferred.
Job Details:
- Type: Full Time
- Location: Coimbatore
- Work Model: Work From Office
What You’ll Gain:
- Experience in IT support and customer service.
- Exposure to global operations.
- Learning and development opportunities.
- Career growth in IT services domain.
Why Join Cognizant:
- Work with a global technology leader.
- Inclusive and collaborative work culture.
- Opportunity to build a strong career path.
- Innovative and growth-driven environment.
How to Apply:
- Click the Click here button below.
- Fill out the application form.
- Submit your details and resume.
Apply Link: Click here
Join WhatsApp Group: Click here
About Company:
Cognizant is a multinational IT services company specializing in digital transformation, cloud computing, and AI-driven solutions, helping enterprises innovate and grow globally.