Company Details
| Company | Sutherland |
| Role | New Campus Associates FY’26 |
| Location | Chennai, Mumbai, Hyderabad, Cochin, Bhopal |
| Job Type | Full-Time |
In this role, you will provide customer support via calls, chat, email, and social media, ensuring excellent customer experience while meeting performance metrics and service level agreements.
About the Role:
As a Campus Associate, you will handle customer interactions, resolve queries, and deliver high-quality service while working in a dynamic and fast-paced environment.
- Handle customer queries across multiple channels.
- Provide timely and accurate resolutions.
- Maintain high customer satisfaction levels.
- Work towards productivity and SLA targets.
- Participate in training and development programs.
Key Responsibilities:
- Resolve customer queries via email, chat, and calls.
- Meet performance metrics and KPIs.
- Ensure compliance with data security policies.
- Attend training and coaching sessions.
- Maintain schedule adherence and productivity.
- Provide excellent customer service experience.
Skills Required:
- Excellent communication skills (English).
- Good analytical and problem-solving skills.
- Typing and computer skills.
- Ability to handle customer interactions professionally.
- Adaptability to fast-paced environments.
Eligibility Criteria:
- Any full-time UG/PG Graduate (Arts, Science, Commerce, Engineering, MBA, MCA, Pharma).
- 2026 pass-out students eligible.
- Candidates must stay within 25 km of office location.
Work Details:
- Shift: Rotational (including night shifts)
- Working Hours: 8 hours + 1 hour break
- Work Days: 5 or 6 days per week
Perks & Benefits:
- Cab facility (within 25 km).
- Training and skill development programs.
- Growth opportunities in global environment.
- Exposure to digital and customer experience platforms.
Career Growth Opportunities:
- Start your career in global BPO and digital services.
- Opportunity to grow into senior roles.
- Exposure to AI, automation, and customer experience tools.
- Continuous learning and upskilling programs.
Why Join Sutherland:
- Global digital transformation company.
- Work with AI, automation, and cloud technologies.
- Strong employee-focused culture.
- Career growth and development opportunities.
How to Apply:
- Click the Click here button below.
- Open the official job page.
- Submit your application.
Apply Link: Click here
Join WhatsApp Group: Click here
About Company:
Sutherland is a global digital transformation company specializing in customer experience, AI, automation, and business process services. It helps organizations deliver seamless and innovative customer solutions worldwide.