Company Details
| Company | Verint |
| Role | Trainee - Product Support |
| Location | Bangalore, India |
| Job Type | Full-Time |
Verint is a global leader in customer engagement and CX automation, helping organizations improve customer experience and workforce productivity.
About the Role:
As a Product Support Trainee, you will analyze technical issues, support customers, and help resolve software-related problems in enterprise applications.
- Work on customer support and issue resolution.
- Analyze technical problems in software systems.
- Collaborate with internal teams for solutions.
- Gain exposure to enterprise software environments.
Key Responsibilities:
- Respond to customer queries and technical issues.
- Track and manage customer tickets and escalations.
- Modify customer data and permissions in CRM systems.
- Communicate updates and product information to customers.
- Ensure timely resolution of issues.
Skills Required:
- Basic understanding of software systems.
- Knowledge of SQL (preferred).
- Strong communication skills.
- Problem-solving ability.
- Customer-focused mindset.
Eligibility Criteria:
- Bachelor’s degree in a technology-related field.
- Freshers eligible.
- Willingness to work in night shifts.
Job Details:
- Type: Full-Time
- Location: Bangalore
- Shift: Night Shift (as required)
Career Growth Opportunities:
- Strong foundation in technical support and enterprise tools.
- Exposure to global clients and systems.
- Growth into Product Support Engineer roles.
- Learning opportunities in CX and automation tools.
Why Join Verint:
- Global leader in customer engagement technology.
- Work with enterprise-level software systems.
- Inclusive and diverse work environment.
- Strong learning and development culture.
How to Apply:
- Click the Click here button below.
- Open the official careers page.
- Submit your application.
Apply Link: Click here
Join WhatsApp Group: Click here
About Company:
Verint is a global technology company specializing in customer engagement solutions, analytics, and automation platforms that help businesses enhance customer experience and operational efficiency.